Privacy Policy nbi123 – Player Personal Data Protection

1. Introduction & Scope of This Policy

Nbi123 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the nbi123 platform.

This policy applies to all users of the nbi123 platform, including website visitors, registered players, and any individual who interacts with our platform through any device or channel. It covers all data collected via nbi123.app, the mobile app, and any related services we offer.

We handle your personal data in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. Our commitment goes beyond mere legal compliance — it is a core value of nbi123 in building trust with our players.

2. Personal Data We Collect

Nbi123 only collects data that is strictly necessary to provide you with a safe, fair, and seamless experience. The data we collect falls into several categories:

Account Registration Data:

• Full name as stated on your official identification document.
• Date of birth for age verification (minimum age requirement: 18 years).
• Active email address used for account communications.
• Mobile phone number for two-factor authentication (2FA) and security notifications.
• Passwords stored in non-decodable hashed form.

Identity Verification Data (KYC):

• Copy of Malaysian Identity Card (MyKad) or valid passport.
• Proof of address documents such as a utility bill or recent bank statement.
• Payment method details for financial transaction verification purposes.

Platform Usage Data:

• Your game history, deposits, and withdrawals within your account.
• IP address, device type, and browser information used.
• Logs of access times and in-platform activity.
• Feedback, complaints, and communications with the customer support team.

3. How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. nbi123 uses your personal data for the following purposes:

• Account Management: Securely create, verify, and manage your player account.
• Service Delivery: Allows you to access all games, make deposits and withdrawals, and enjoy all platform features.
• Identity Verification: Fulfil KYC requirements and anti-money laundering (AML) compliance obligations.
• Platform Security: Detect and prevent fraud, multi-account usage, and suspicious activity.
• Service Communications: Send important notifications related to your account, transaction confirmations, and security updates.
• Customer Support: Handle enquiries, complaints, and assistance requests more efficiently.
• Platform Improvements: Analyse aggregated usage patterns to improve the overall user experience.
• Legal Compliance: Meet reporting obligations to relevant authorities when required by law.

4. Data Sharing with Third Parties

Nbi123 takes a highly restricted approach to sharing your personal data. We do not sell, rent, or trade players' personal data to any third party for commercial or marketing purposes.

Your personal data is only shared in the following limited circumstances:

• Payment Providers: Required transaction information is securely transmitted to trusted payment providers (DuitNow, FPX, eWallet) to process your deposits and withdrawals.
• KYC Services: Identity verification data is shared with third-party KYC service providers that hold relevant security certifications to process your identity checks.
• Legal Authorities: nbi123 will disclose required data to police authorities, courts, or regulatory bodies when mandated by a court order or applicable law.
• Technology Providers: Cloud service and technical infrastructure providers that help us operate the platform, subject to strict data confidentiality agreements.

5. Data Security & Protection

Nbi123 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we implement include:

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Data encryption at rest for all sensitive information in the database.
• Role-based access control (RBAC) — only specifically authorised personnel may access player data.
• Regular security audits conducted by independent third-party cybersecurity firms.
• Intrusion detection systems (IDS) and real-time threat monitoring 24/7.
• Mandatory two-factor authentication (2FA) for all staff access to internal systems.
• Regular data security training for all staff who handle player data.

6. Cookies & Tracking Technologies

Nbi123 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. The cookies we use fall into several types:

• Essential Cookies: Required for core platform functions such as login sessions and account security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Helps us understand how players use the platform so we can improve it. Data is collected anonymously.
• Functional Cookies: Remember your preferences such as interface language and display settings so you don't have to reconfigure them each time.
• Analytical Cookies: We use industry-standard analytics tools to understand aggregated usage patterns for continuous improvement purposes.

You can manage cookies through your internet browser settings. However, disabling essential cookies may affect certain features of the nbi123 platform. More information on managing cookies can be found in your browser's help documentation.

7. Your Rights Regarding Personal Data

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by nbi123. The table below summarises those rights:

8. Data Retention Period

Nbi123 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure, in line with AML compliance requirements.
• Financial Transaction Records: Retained for 7 years in accordance with applicable Malaysia financial and tax legal requirements.
• KYC Documents: Retained for the duration of the active account period and 5 years after account closure for regulatory compliance purposes.
• Activity & Security Logs: Retained for 2 years for the purposes of security incident investigation if required.
• Customer Support Communications: Retained for 3 years for service quality reference and improvement.

Upon expiry of the retention period, your data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered or re-identified.

9. Protection of Minors

The nbi123 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.

If you believe that a child or any individual under the age of majority has registered on the nbi123 platform, please contact us immediately so we can take the appropriate action without delay.

10. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by nbi123, you may contact our Privacy Officer through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the nbi123 platform.
• Official Email: [email protected] — response within 2 business days.
• Platform FAQ: Visit the FAQ us for prompt answers to general privacy inquiries.

We are committed to resolving every privacy-related enquiry or complaint transparently and within a reasonable timeframe. Your satisfaction and trust are nbi123's top priority.

This Privacy Policy is subject to periodic review. Any significant changes will be communicated to you via email notification or a prominent notice displayed on nbi123.app before the changes take effect.